Refund policy

RETURN & REFUND POLICY

We want you to love your True Align purchase. If something isn't right, we're here to help.

Returns We accept returns within 7 days of delivery on items that are unused, unworn, and in their original packaging. To start a return, email us at Hello@truealign.shop with your order number and reason for return.

Return Shipping Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.

Refunds Once we receive and inspect your return, we'll process your refund within 5 business days. Refunds are issued to your original payment method.

Damaged or Incorrect Items If your item arrived damaged or you received the wrong product, please contact us within 7 days of delivery with a photo and your order number. We'll make it right at no cost to you.